英语作文投诉信最新10篇

在平凡的学习、工作、生活中，大家最不陌生的就是作文了吧，作文根据写作时限的不同可以分为限时作文和非限时作文。那么你知道一篇好的作文该怎么写吗？白话文为大家精心整理了英语作文投诉信最新10篇，如果能帮助到您，小编的一切努力都是值得的。

英语作文投诉信 篇一

Dear Mr. Gao,

I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

Yours Sincerely

XXX

英语作文投诉信 篇二

Dear Sales Manager,

This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m, I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldnt find one. She then said in a rude tone that if I couldnt find one, it meant that the store didnt have it, and that I needed to look somewhere else.

I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

英文投诉信格式及 篇三

英语投诉信怎么写

注意：1. 词数为100左右；

2. 可适当增加细节，以使行文连贯。

参考词汇：路由器router 服务器server 掉线lose connection to 稳定的stable

[谋篇布局]

应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、precise（精确）和polite（礼貌）。具体要求体现为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。

高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象力。

投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。

[常用表达]

开头常用句式

I am writing to you to complain about ...

I am writing to express my dissatisfaction/disappointment/concern about ...

I am writing to inform you that I am dissatisfied with ...

I feel sorry to trouble you but I am afraid that I have to make a complaint about ...

I wish to draw your attention to the problem/fault ...

I regret to inform that ...

结尾段常用句式

I will appreciate it very much if you could ...

I look forward to your dealing with these problems without delay.

I hope you will consider my suggestions and improve the situation as best as you can.

We hope that you will consider this matter seriously and make an effort to prevent the recurrence of this kind.

I hope you can give me a satisfying reply and deal with this matter reasonably.

I must have you fully understand that without a satisfying solution， I will reserve my right to take legal action.

其他常用句式

The reason for my dissatisfaction lies/consists in ...

Under these circumstances， I find it difficult to ...

For one thing ...， for another ...

Therefore， I hope to change for another ... or declare a refund.

I received such poor service that I felt I should bring it to your attention.

习作一

Dear Sir or Madam，

I am writing to you to complain about the router which I bought last week from the internet.

I found some problems during I use it. First， I can’t find the servers when I looking through the news. Second， it was often losed connection to the servers if I was finding some informations from the internet. It caused big problems to my work and daily life. The most serious doubt is the WIFI doesn’t stable. Sometimes it lose connection to the server in a second. After a while， it come to be fine.

Because of the problems， I require to full require or change a new one. If you can change a new one， it will be the most wonderful way to solve these problems.

I’m looking forward to hearing from you.

Yours sincerely，

Li Hua

这是一篇中低档习作，得分18。其优点是：

英文投诉信格式及 篇四

写投诉信应本着真实的原则，如实的反映情况。那么投诉信的格式是什么呢？下面让我们来学习一下吧！

Dear ______,

①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

英文投诉信范文

(Letters of Complaint)

【英文投诉信范文一】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12,

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Sunny Lee

Manager

【英文投诉信范文二】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15,

General Computer Corporation

Engineering Department

. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

(Signature)

英语作文投诉信 篇五

Dear Mr. John ,

I'm one of your neighbours.And I'm now writing and behave of the resident 's association to complain about your making noises.You disterb others' normal lifes.

Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the building.For example ,you often turned on the music very loudly till late.Furthermore every weekendyour extremely noisey partys last until the early hours of the next morning so that other residents can not have a good rest.Much words though some residents have talked to you about the noise you made your behavior has no improvement.

A harmony community's life needs every resident's effert.Of course you are no exception.We hope you can realise and stop your improper behavior as soon as possible.Unless you do something to improve the present situation,we will have no other choice but to take legal action.

Your's sincerely

LinYue

英语投诉信 篇六

关键词：商业书信；撰写原则

一、前言

随着我国对外开放政策的进一步贯彻，我国的对外经济交往和贸易业务必将有更大的发展。在这些活动中，电子通信是一种先进的手段，管理信息系统为企业内部管理创造了良好的条件。但书信往来仍不失为一个重要的工具。

商业英语书信（Business or Commercial English Correspondence）有时只称为Correspondence，是指交易时所用的通信。在美国，常用Business Writing，它包括书信，电报电话、电传、报告书、契约书、明信片、回忆录，只要以商业英语表达的，均包含在内。商业英语书信，以常用英语为基础，加入商业术语以及商业习惯用语所组成。要熟练商业英语通信，通常从研究商业书信开始，依次研究其他文体。本文以此为主题来探讨其撰写原则。

二、英语商业书信的撰写原则

（一）正确无误

商业书信必须写得正确。正确不仅仅是指英语语法、标点符号、拼写等正确。商业信件的内容叙述得正确，既不能有遗漏，也不能言过其实。商业贸易离不开数字，对商业信件中的数字的正确性要特别加以注意。商业书信中常常离不开商业术语。一般常用的商业术语用字简洁，意义明确。使用得当，工作进行的顺利；使用不当，就会引起误解，造成混乱，甚至产生不必要的纠纷。因此，必须正确理解和运用商业术语，力争商业信件正确无误。

（二）内容完整

一封信必须要绝对的完整确实。当答谢来信时，最好提及那封信的日期、主要内容，甚至于编号。同时回答来信所提出的全部问题及要求。重要信更须注意完整和严谨。例如，接受对方的报盘时根据是什么（如报价单，信件等），因为这种信实际上已是成交的合同，此信发出后，对方收到，即对双方都有约束力。如果不完整，有漏洞，就有可能引起不必要的纠纷。例如：

The goods you ordered have been ready. Please let us know when we can expect to receive the covering L\C，upon receipt of which；we will effect shipment without delay.（你方订购的货物已准备好了。请告知我们什么时候能收到该订货的信用证，我们收到信用证，就会立即装运）。

（三）生动具体

信要写得生动、具体和明确。特别是要求对方做出明确反应的信，或是报盘承诺等，避免含混模糊、笼统和抽象。不过，并不是所有的商业信件都要具体。在某些特定的情况下，不但允许一般化，而且笼统些反而更适宜。有时，由于手头没有确凿的事实和数字，但为了“外交”、“策略”或交易的需要，也可以避免太具体。有时，为了有意识地让对方发表或形成他的意见，或者这些具体事实或数字是否列明都无关紧要，也可以不必具体。总之，该具体的具体，不宜具体的就笼统些，看需要而定。

所谓生动，就是将书信中要阐明的问题，活泼地表达出来，给看信者留下深刻难忘的印象。如何给读者好的印象，设身处地为读者着想：他需要些什么？他希望些什么？他的利益何在？以及他的问题核心是什么？总之抓住对方的中心问题，把握对方的心理，且尽可能强调对方的重要性，说服对方，达到通讯的目的。

（四）谦虚有礼貌

我们对外所写的商业书信要体现我国外贸政策，做到不卑不亢、得体脱俗、落落大方。既要遵守国际贸易习惯，又要维护我国利益。借以通过商业书信来往，发展与各国人民的友好关系，开展同各国的经济贸易。要谨防有意或无意泄露国家商业机密或其他机密。书信内容以写得有理、有利、有节为秒、注意礼貌，不要盛气凌人，避免强加于人。因此，要尊重对方，保持You-Attitude，多为对方着想。英语的礼貌用语有很多，如：Would you like to?Thank you for…值得注意的是，Would you like to引起的许多句子不是文句，而是一种很有礼貌的请求，所以后面不要问号。另外，礼貌也可说是一种策略。如要告诉对方好消息时，采用直接法，一开始就把好的消息写出来；如果要告诉对方坏消息时，采用间接法，开头说点别的，作为“缓冲”，然后才把坏消息以适度准确的语言表达出来。例如：

转贴于

“Thank you very much for your interest in my work；and also thank you for your kind invitation. I do believe I have an opportunity of visiting and working in your laboratory at an appropriate time. I would make a general plan after I finish my current work at hand；and send a report to my institute if necessary. As to its feasibility and future information in connection with the joint research，I would get in touch with you as soon as possible.”此信用缓冲手段作为礼貌策略来减轻拒绝的强度，使收信人感到写信人是周到而体贴的。

缓冲作为礼貌策略的另一种作用是通过作者谦恭的话语来强调团结合作，以显得不那么粗鲁、武断、自负、无所不知，这会使双方感到更亲近，有助于建立和维持和谐关系。如例句：“To maintain our plant’s peak efficiency，we are currently replacing some of our pasteurizing machine with newer models. I feel that the process of moving this heavy machinery into and out of the place may pose a safety hazard to any children present at the time”。

考虑对方的想法是对外贸易的重要原则之一。我们在对外商业活动中，既要考虑本身的利益，又要换位考虑；跳出自我的圈子，寻求既不损害我方的利益，又有利于对方的路子，这才是上策。在商业书信中要很好地表达这种观点。例如：

We thank you for your letter of June 18 and have pleasure to inform you that the catalogue you asked for has been airmailed under separate cover. （你方6月来信已收到，谢谢。兹奉告你要索取的目录已另由航空寄发）。

We would like you to enquire into the financial and credit status of a firm in Milan on our behalf. （请代为查询一下米兰一家商行的财务和信用情况）。

谦虚在书信交往中也很重要。谦虚会使你能委婉地推辞他人的要求，而仍然保持双方的友好关系，不影响日后的交易。尽快回复要答复的信件，如果你无法立即回复查询的信件，最好先将原因通知对方，且告诉对方何时才能有结果。此外，要尊重顾客的意见，即使顾客的建议非常愚昧，批评非常粗鲁，在回信时也不能“以牙还牙”，要控制自己的不良情绪，客客气气地回信。其实投诉者是朋友，一位“老商业”说，投诉对商业来讲是很好的礼物，有利于捕捉商机，改进产品，抢占市场的制高点。所以，要正确对待投诉，善待顾客。

（五）清楚简洁

清楚就是不含糊，能使对方一看就能完全了解你所要表达的意思，不致产生误解。切忌生涩难懂，也不要追求豪华、美丽、哗众取宠的词语。简洁是指简短利索，要长话短说，避免罗嗦和不必要的重复，用尽可能少的文字完整清楚地表达需要表达的意思。以下例句中的第1句中有许多无意义的词和句子，显得混乱不清，而第2句则紧凑简洁。

A1 With reference to your request for an extension on your note under date of March 20，we have considered the matter carefully and are pleased to tell you that we will be willing to allow you an additional ninety days to make payment on your note.

A2 We are pleased to allow you an additional ninety days to pay your note dated March 20.

要写好商业书信，除上述各点外，撰稿人必须具有较高的政策水平，精通标准英语，通晓贸易理论和实务，通晓术语，有熟练的从业艺术。此外，在信写好之后，还应该认真地、仔细地审阅一遍，核查信件是否能符合上述所说的几方面撰写原则。

三、结束语

综上所述，英语商业书信是我们对外商业活动中极为重要的工具，务必很好地掌握它。因此，我们必须不断提高自己的外贸业务水平、英语写作水平，也要加强自己的理论、政策和思想道德方面的学习和修养，以适应我国深入改革开放的需要，较好地完成外贸方面的工作。

参考文献

1、郝绍伦。商贸英语[M].电子科技大学出版社，1998.

2、王文贤。英文对外经贸业务函电[M].青岛海洋大学出版社，1997.

英文投诉信格式及 篇七

开头：写明目的：投诉。

1。 i'm writing to you to plain about。。。

我写信是投诉。。。。。。

2。 i'm li hua。 i feel bad to trouble you but i'm afraid that i have to make a plaint about your restaurant。

我是李华。很不想给你添麻烦。可是，恐怕我不得不对你们餐馆进行投诉。

3。 i want to about the woolen scarf i bought from your pany。

我想要表达我对从你们公司买的羊毛围巾的不满。

中间：说明投诉问题、后果，并提出合理提议。

1。 in the first place， the food itoo saltand the water isn't served in time。 in addition， the music you broadcast itoo noisy。 under these circumstances， i find it hard to sit here having dinner quietly。

首先，食物太咸，水没有及时端上来。并且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在那里吃饭。

2。 it arrived on time the dabefore yesterday。 but when i checked it， i found a hole in the middle。 i waastonished because the hole waobviouand i didn't think you should neglect thideficiency（缺陷）。

它是前天按时到的。可是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应当忽略这个缺陷。

3。 while i waon holidain hong kong about a week ago， i bought a green shirt for 300 hk dollarin your shop， but there seemto be something wrong with it。 when it'washed， it fadein colour。 now i can't wear it。

大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，可是看上去似乎有一些状况。当被洗的时候，它会掉色。此刻，我不能穿了。

4。 i have dialed your service number for several timebut it waalwaybusy。

我多次拨打你们的服务电话，但它总是占线。

5。 now thiproblem keepworrying me。

此刻这个问题一向在困扰我。

6。 to improve the situation， you can take the following measures。

为了改善状况，你们能够采取下头的措施。

7。 can you change a new one for me asoon apossible?

你们能够尽快给我换件新的吗？

8。 i insist you change a new one for me or give me a refund（退款）。

我坚持你们给我换件新的或者给我退款。

9。 how shall i send thiscarf back to you?

我怎样把这条围巾寄还给你？

结尾：期望给予研究，并期待对方尽快回复。

1。 thankfor your consideration。

感激你的研究。

2。 i'm looking forward to your earlreply。

期待着你早日答复。

3。 i believe you will take mplaint seriously。

我相信你会认真研究我的投诉。

4。 i'll appreciate it if mdemand imet。

如果我的要求被满足，我会十分感激。

5。 i hope you will give due attention to thimatter。

我期望你给予此事应有的重视。

其他句型：

1、I request you to arrange to replace this Walkman with another one， which must be in perfect working order。 Failing that， you must have a full refund。

2、We would have refund and hope that you could accept our sincere apology for the mess we made。

3、There are three ways we can handle this situation。

4、I am writing to inform you that I wish to move into a new room next term。 I would prefer a single room， as I find the present sharing arrangement inconvenient。

5、I feel terribly sorry to hear what you said。

6、Please forgive what we did to you and accept our sincere apology。

7、I am totally disappointed to find that …I can hardly beartolerate it any longer。

8、I request you to be kind enough to solve the problem as soon as possible。

9、There are some serious problems that deserve your close attention。 For one thing， … For another… Even worse…

10、We do value your business and friendship。

11、I am regretted to inform you that the heating system in the house stopped working a few days ago。

12、I want to plain in the strongest term about…

13、It is hard for me to understand…

14、I am really annoyed about it。

15、We will have him apologize to you on the day you appoint。

16、sth。 must be done about it。

17、I am writing to express my dissatisfaction with …I am writing to call your attention to the awful fact that …

18、I am afraid that I have a plaint to make。

19、I am not at all satisfied with…

20、I hate to bring this up， but…

21、We have municated with the concerned person， confirmed what you had plained， and punished him。

22、I am regretted to say that sth。 was incorrect。

23、We do wish you could be satisfied with what we have pensate for the trouble we made。

24、I will immediately attend to it so that I can give you a satisfactory response。

25、I am writing to you to plain about…

例文：

题目： You live in a room in college which you share with another student。 You find it very difficult to work there because your roommate always has friends visiting and has parties in the room。

Write a letter to the Acmodation Officer at the college and ask for a new room next term。 You would prefer a single room。 Explain your reasons。

例文：Dear Sir or Madam，

I am writing to expressair regarding acmodation。 I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient。

I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior。 For one thing， his friends are constantly visiting him; for another， he regularly holds noisy parties。

To solve this problemsurmount this difficultyimprove this situationcrack this hard nut， I hope to draw the attention of the authorities concerned。 I am sure you will aGREe that the only solution for me is to move into a room of my own。 Therefore， I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible。

Yours sincerely，

Li Ming

翻译：

问题：你住在一个在你与另一个学生分享的大学的房间里。你发现很难在那里工作，因为你的室友总是有朋友来访，并在房间里有聚会。

给学院的住宿主任写一封信，并要求下学期一间新的房间。你会喜欢一个单人房间。解释你的理由。

例文：亲爱的先生或女士，

我写信是为了表达对住宿的不满失望担忧。下个学期我宁愿搬进一间单人房，因为我觉得此刻的分享安排不方便。

我必须说明，我不满的原因是我的室友不顾他人的行为。一方面，他的朋友们不断地拜访他；另一方面，他经常举办喧闹的聚会。

为了解决这个问题克服这个困难改善这种情景破解这个难题，我期望引起有关当局的注意。我相信你会同意，我唯一的解决办法是搬到一个我自我的房间里。所以，我将不胜感激，如果你能为我找到一个单一的房间，最好不要在同一栋建筑，但尽可能靠近大学学校。

谨上，

英语作文投诉信 篇八

Dear Sir or Madam,

I m writing to lodge the complaint about the poor quality of an air conditioner that I purchasedfromSun Appliance Company.

Frankly speaking, Sun Appliance has always been my favorite. On April 4,2007, I bought the air conditioner (serial number 12345)fromone of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.

I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your re*.

Yours Sincerely,

Li Ming

英文投诉信格式及 篇九

英语投诉信范文之一

[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃。

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.

Yours faithfully，

Li Ming

[文章点评]

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

英语投诉信范文之二

Dear Sir：

With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely，

Li Ming

英语投诉信范文之三

Dear Mr. Chang：

On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.

Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours，

Li Ming

英语投诉信 篇十

论文关键词：商务英语，课程整合，信息技术与课程整合

一、 前言

大力推进信息技术在教学过程中的普遍应用，促进信息技术与学科课程的整合，逐步实现教学内容的呈现方式、学生的学习方式、教师的教学方式和师生互动方式的变革，充分发挥信息技术的优势，为学生的学习和发展提供丰富多彩的教育环境和有力的学习工具。

------《基础教育课程改革纲要》

随着信息技术的飞速发展，整个教育必然会从目的、内容、形式、方法到组织进行全面变革，而“信息技术与课程整合”是我国面向21世纪基础教育教学改革的新视点。在这种大趋势下，教育如何发展、如何改革，实现信息技术与课程的整合就成为急需研究的问题之一。

作为高职应用英语专业和商务专业的一门主干课程，商务英语听说多年来一直存在各种问题，尤其突出的是实践教学薄弱，与社会用人单位的需求脱节英语专业毕业论文，未能真正达到其教学目标。将该课程的各要素与信息技术有机结合，不失为适应教育改革趋势和实施创新人才培养的可取之路。

二、信息技术与课程整合

（一）、信息技术与课程整合的现况

国际上现在普遍接受的观点是，信息技术与课程整合IITC（Integrating　Information Technology intoCurriculum），不是把信息技术仅仅作为辅助教或辅助学的工具，而是强调要把信息技术作为促进学生自主学习的认知工具和情感激励工具，利用信息技术所提供的自主探索、多重交互、合作学习、资源共享等学习环境，把学生的主动性、积极性充分调动起来，使学生的创新思维与实践能力在整合过程中得到有效的锻炼，这正是创新人才培养所需要的。由此可见，信息技术与课程整合是改变传统教学结构、实施创新人才培养的一条有效途径，也是目前国际上基础教育改革的趋势与潮流。

我国教育技术界权威专家李克东教授认为：信息技术与课程整合是指在教学过程中把信息技术、信息资源、信息方法、人力资源和课程内容有机结合，共同完成课程教学任务的一种新型的教学方式。整合的三个基本点是：⑴ 要在多媒体和网络为基础的信息化环境中实施课程教学活动。⑵ 对课程教学内容进行信息化处理后成为学习者的学习资源。⑶ 利用信息化加工工具让学生进行知识重构。

（二）信息技术与课程整合的发展

信息化是当今世界经济和社会发展的大趋势，以网络技术和多媒体技术为核心的信息技术已经成为拓展人类能力的创造性工具。大约从上世纪90年代中后期开始，IITC不仅将以计算机为核心的信息技术用于辅助教或辅助学，更强调要利用信息技术，创建理想的学习环境、全新的学习方法、教学方式，从而彻底改变传统的教学结构与教育本质，达到培养创新精神与实践能力的要求毕业论文格式。

三、信息技术与高职商务英语听说课程整合的设计

（一）目标

语言教学是培养学生应用语言的能力。主要训练学生在不同的场合，正确、流利地表达自己的思想，较好的与别人交流的能力。将信息技术与商务英语听说教学整合的目标就是将信息技术融入高职商务英语听说课程的教学系统的各要素中，使之成为教师的教学工具，学生的认识工具，重要的教学形态，主要的教学媒体。要求教师在教会学生知识的同时注重学生能力的培养

（二）原则

在实践的过程中，我们应该遵循六大原则：①任务驱动式的教学过程；②信息技术作为学生的基本认知工具；③能力培养和知识学习相结合的教学目标；④“教师为主导、学生为主体”的教学结构；⑤个别化学习和协作学习的和谐统一；⑥注重创新思维和实践能力的培养。

（三）方法和步骤

1、建设信息技术环境

以计算机和网络为核心的信息技术拓宽了信息获取的渠道和范围英语专业毕业论文，极大丰富了教学资源，创设了丰富的教学环境，为个性化、自主及交互式学习提供了平台。信息技术不只是帮助教师传授知识，而且是辅助教学的媒介。对于学生来说，信息技术是学习知识和提高技能的认知工具。将这种技术全面应用到商务英语视听说的教学过程中，使各种教学资源、各个教学要素和教学环节，经过整合，在整体优化的基础上产生聚集效应，从而达到培养学生的创新精神和实践能力的目的。网络教学资源是信息技术环境的重要组成部分。拟建设供教师学生互动交流的校园网，网站设计符合教学需要，提供丰富的教学资源，方便地提供给每一位参与工作任务的学生和老师，符合认知特点，能充分调动学生的积极性和主动性。

2、开发教学软件资源

多方位开发以媒体素材、课件、网络课程、案例、文献资料、常见问题解答、资源索引组成的网络教学资源。以资源服务于教学为标准，以实际教学需求为依据，建设一个资源管理方便、界面友好、分类规范、功能齐全、操作简单的开放式网络资源库。

3、搞好教学设计工作

对分批对教师进行信息技术培训，使其能利用已有的信息资源，开发新的资源。

给予教师一定的自主权，设计灵活多样的教学活动，开展多种形式的视听说课堂实际演练活动。提倡小型的课堂教学活动，有利于师生互动和课堂交际实践

课堂实践与课外自习结合，课前，教师把任务和知识点通过网络等方式告知学生，以便预习和热身。课内， 以学生为中心，教师为指导者和实验员为辅助者相结合英语专业毕业论文，给予学生充分发挥的空间。教师提供视听材料，讲解知识点并提示任务要点之后，学生分组完成任务，教师逐个给予指点，后选取典型代表演示，并及时给予评价。利用情境模拟室、语音室、英语村等借助多媒体等辅助手段，采用灵活多样的方式，训练学生的英语技能和商务技能。在课外，利用网络上传电子课件、其他与主题相关的视听材料，供学生自主学习或小组合作学习，复习消化。

4、实例分析

以下选取《体验商务英语听说教程2》第七单元“making complaints”这一课，具体列出了教学设计和授课方案。课前要求学生预习课文，并且从图书馆或者网络搜索相关信息。本章节预计用4个课时完成。前两个课时在多媒体教室完成，学习内容以课本为主，电子资料为辅，操练听力和口语。

课后，教师把所有相关资料上传至校园内网，以便每位学生自主学习。同时，相关配套练习和课后作业也上传。该课作业可以要求学生作角色表演，以下四个情景供学生参考并选择：1） A正在投诉推迟了四个小时的跨洋航班。B 是航空公司的代表，而该航空公司也是空中交通指挥失利的受害者毕业论文格式。2） A正打电话投诉一个新版软件程序无法正常运行，B 是该软件公司客服热线的接线员。3） A正在投诉某旅馆房间，原因是房间正对着一个音乐喧嚣的酒吧，使他在仲夏夜难以入眠。B 是该旅馆经理，而该旅馆业已客满。 4) A 正在投诉办公室的复印件一周之内坏了三次。B 是复印件生产厂商的销售员，极力向A推销新款复印件。

后两节课在情景模拟室完成英语专业毕业论文，侧重于学生的模拟练习，训练学生的口头交际能力。同时，课内练习中融入一些商务礼仪技巧。课前，要求学生自行组成若干小组。课后，教师搜集相关的网站，把网站链接上传至校园内网，以便学生利用电子资源拓展学习。以下这些链接是本章节“making complaint”的推荐网站。如果学生想在课后学习更多有用句型或者类似对话。他们可以点击并浏览：

(1) “Dealing with Complaints”

正保外语教育网

(2)“Complaints and Compliments”

彭蒙惠英语

(3) “Complaints”

classid=1069&id=108619

中国英语学习网

(4) “Bonuscomplaints”

办公室英语口语

(5) “complaints”

教育资源库

如果学生想要学习如何网上投诉，他们可以在以下网站注册并发表投诉意见

(1).

(2).

四、 结语

为学生提供自主探索、合作学习、资源共享的学习环境，培养学生解决本专业实际问题的能力，是实现高等教育改革的必由之路。然而，实现高校信息技术与课程整合是一个漫长的过程，需要高校教学一线的教师与教育技术研究者们共同努力和不懈追求。在商务英语听说课程与信息技术整合的探索之路上，只要方向正确，敢于尝试，必然取得成效。

参考文献：

[1]何幼冰。商务英语专业课程整合方案分析[J], 河北职业技术学院学报， 2006-6, 第2卷第2期

[2]侯松，曾美芬。高职商务英语专业发展及其实践教学模式研究[J], 河北师范大学学报-教育科学版，2008-4, 第4期，第10卷

[3]李莉。高职高专商务英语听说课教学新视点[J], 天津职业院校联合学报， 2008-7, 第10卷 第4期

[4]刘丽，刘晓亚。信息技术与新课程整合的思考[J], 内江科技， 2009，第2期

[5]杨光。“情景模拟”在商务外语教学中的应用初探[J], 科技信息， 2009, 第5期

[6]臧杨柳。高职商务英语视听说教学实践探索[J], 现代企业教育，2008-4，下

[7]张慧。高职商务英语教学初探[J], 外语教学与研究-考试周刊， 2009, 第2期

[8]张丽霞。信息技术背景下高职商务英语听说课程整合的探索[J], 南昌高专学报， 2007-8, 第4期